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Muting your microphone will also reduce the use of broadband and improve the connectivity for participants with unstable internet connectivity. Otherwise, you will broadcast sound in the meeting room, which may be disturbing for other participants. Remember to always mute your microphone when you are not speaking. Consider sharing a computer with other colleagues participating in the same meeting using the same internet connection.If you share the internet connection with other colleagues, ask them to limit the use of broadband.Quit all other programmes using broadband (browsers, email, skype, etc.).Use a wired connection (cable instead of wifi).To improve your connectivity, please make sure that you: Run the 'Audio Setup Wizard' again to test the volume of your audio.īreaking sound is usually due to unstable internet connectivity.Adjust the volume by dragging the slider towards 'Low' or 'High'.Click on the arrow next to the speaker icon in the top bar.If the sound from the meeting is very high or low, it may help to adjust the speaker volume. Make sure that your headset is selected and if not, select it from the drop down menu.Right-click the small speaker icon in the bottom right corner of your desktop.If you use Microsoft Windows, make sure that your headset is selected as your default playback device in your computer settings.

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Note: If you are using a headset that has not previously been connected to your computer, your computer may need to install the drivers. Make sure that your headset is plugged into your computer.Exit the meeting room and close all of your browsers.Make sure that you are using the Adobe Connect application, and not the internet browser.Note: You can always test your audio and microphone in the open Adobe Connect Test Room!

If you cannot hear the music when testing the audio, follow the guidelines below.

If your sound is working, proceed to the following steps of the 'Wizard'.

Test your headset sound in the 'Wizard'.

Choose 'Audio Setup Wizard' in the drop down menu.

Click the 'Meeting' menu in the top left corner.

You can test your audio and microphone by running the 'Audio Setup Wizard'.

Always use a headset that you are sure is working (e.g.

Make sure that the sound is not muted on your computer.

Always connect your headset before entering the meeting room.

Visit the Fabo Adobe Connect Test Room to test your sound prior to a scheduled meeting.Make sure you connect your headset before entering the meeting room.Make sure that you have the latest version of Adobe Flash Player.Use a wired internet connection for optimal connectivity.If your internet connection is slow make sure you close all programmes and apps that are connected to the internet and (if possible) ask your colleagues to disconnect their computers from the internet or at least close their streaming services.

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Your webinar/meeting will take place online and to ensure that your hardware and software are ready for using Adobe Connect 9 you have to run the diagnostic test, which you can find here.Īn internet speed of 200-350 KPS is sufficient to run Adobe Connect 9. You can verify your webcam settings and set the resolution to 640X360 and lower the frame rate to 20 per second.For the best experience we suggest that you install the Adobe Connect app, instead of using an internet browser.Ĭlick the relevant link to the right and install the app. It is possible that your camera may be sending too high a resolution. Why won't my webcam work with Adobe Connect? Once turned on, if it still does not appear in the list you can exit and return to the meeting room. If you do not see your desired camera from the available drop down options, make sure your camera is installed on your system and turned on. Why don't I see my camera from the list of available cameras? If you do not see the webcam icon in the top menu, the meeting host has not enabled webcams for participants.

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Click on the right arrow to select another camera, start sharing, when still in preview mode, stop your webcam, expand to full screen or access more help options. To start sharing simply click on the 'Start Sharing' button.Īdditional settings are available by selecting the Pod Options menu from the camera pod. The camera pod may first start in preview mode, depending on the meeting room settings, so you can adjust the video before sharing with others in the room. To access webcam settings, locate the webcam icon in the top menu.Ĭlick the right arrow to access webcam settings including to start your webcam or select your camera.

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